good questions
Questions, answered
If yours isn’t here, just write to us.
How long does a jar keep? Does it need the fridge?
Unopened, keep jars somewhere cool and dark and enjoy them within a year. Once open, keep the jar in the fridge and finish it within about a month. A clean spoon each time helps it last.
What about allergens?
If you need a jar’s ingredients or allergens before ordering, or an allergy is severe, please write to us first and we’ll tell you exactly what is in it.
Where do you ship, and how fast?
We ship within California. Orders leave the kitchen within 1–3 business days and usually arrive 1–4 days later; shipping is free on orders of $75 or more.
The shipping policy has the rates and the details.
Can I pick up my order?
Yes. Choose pickup at checkout and collect your jars at Old Town Orcutt Farmers Market, Marcum Street, Old Town Orcutt, CA 93455. Pickup is free.
Collect your order from our stall at the Old Town Orcutt Farmers Market: the third Wednesday of each month, May to October, 4:30 to 7:30 pm. We will email you when your order is ready.
Can I send jars as a gift? Do you make gift baskets?
Yes. Ship to the recipient’s name and address, and add a gift note at checkout (up to 300 characters). We print it on the packing slip, which never shows prices.
We also put together gift baskets of jam for the holidays, for thank-yous and for anyone who loves good jam. Write to us with the occasion and roughly what you’d like to spend, or ask at the market stall.
What if a jar arrives broken?
Food can’t be returned, but a broken jar is on us. Email a photo to info@robinsnestpreserves.com within 7 days of delivery and we will send a new jar or refund it, whichever you prefer.
The jam I want is sold out. Will it be back?
Usually, when its fruit comes round again. On a sold-out jar’s page in the shop, leave your email under “notify me”: we send one email when it is back, with a link to take you off the list. Seasonal jams may not return until next year.
How can I pay?
By card, on Stripe’s secure checkout page; Apple Pay and Google Pay work there too where your device offers them. We never see your card number. Prices are in US dollars, with no sales tax added.
You don’t need an account: checkout asks only for your name, email, phone and address. Signing in adds your order history and one-tap reorder.
At the market stall we take cash, credit cards and Venmo.
How much sugar is in it? Do you make sugar-free jam?
Our regular jams are made with sugar. We also make sugar-free jams: which flavours we have changes with the batches, so ask us or look for them at the market stall.
Something else? Get in touch.